Wes Services Solutions — Privacy Policy
Business: Wes Services Solutions LLC (“WSS”)
Also known as: Wes Services Solutions
Website: wesservicessolutions.com
Phone: 833-797-1706
Email: support@wesservicessolutions.com
Service Area: Greater Atlanta/Decatur, GA, and surrounding areas
Last Updated: August 30, 2025
1. Introduction
This Privacy Policy explains how WSS collects, uses, stores, and protects personal information when you:
Visit our website.
Contact us by phone, text, email, or online form.
Schedule service or approve estimates.
Interact with our invoices, contracts, or marketing materials.
We respect your privacy and are committed to protecting your information.
2. Information We Collect
a) Information You Provide Directly
When you contact or book with us, we may collect:
Full name, business name (if applicable).
Phone number, email address, billing/shipping address.
Equipment details (make, model, serial number).
Photos or videos of the equipment provided by you.
Payment details (processed through secure third-party providers).
Signatures (electronic or handwritten) for estimates, authorizations, and service agreements.
b) Information Collected Automatically (Website)
When you visit our website, certain information is collected automatically:
Browser type, device type, and operating system.
IP address and approximate location.
Pages visited and time spent.
Cookies and analytics data (see Section 11: Cookies).
c) Information From Service Partners
We may receive limited information from:
Part suppliers and distributors.
Warranty providers.
Payment processors.
Insurance or financing partners, when relevant to your service.
3. How We Use Your Information
We use personal information to:
Provide and complete the services you request.
Diagnose issues, source parts, and perform repairs.
Schedule appointments, send confirmations, and follow up.
Prepare invoices, receipts, and tax records.
Communicate job status and approvals.
Document work performed for proof and warranty purposes.
Send service reminders or offers (if you opted in).
Improve safety, quality control, and customer experience.
Comply with legal and tax requirements.
4. Legal Bases for Processing (where applicable)
Contract: To fulfill services you requested.
Consent: For optional marketing or promotional messages.
Legitimate interests: For internal training, fraud prevention, safety, and quality improvement.
Legal obligation: To maintain invoices, tax, and compliance records.
5. Sharing of Information
WSS does not sell your personal information. We only share information with:
Service providers: payment processors (e.g., Stripe, Square), scheduling platforms, CRM systems, cloud storage, and email/text providers.
Suppliers & logistics: equipment and parts suppliers, shipping companies, and warranty providers.
Legal & safety purposes: when required by law, regulation, subpoena, or to protect property, people, and rights.
Business transfers: if WSS is involved in a merger, acquisition, or sale of assets, customer information may transfer as part of that transaction.
6. Data Retention
We keep personal data only as long as necessary:
Invoices & tax records: kept for at least 7 years as required by law.
Service job notes, photos, and videos: typically kept for 2 years (longer if needed for warranty or legal reasons).
Marketing contact lists: kept until you opt out or withdraw consent.
Electronic signatures and authorizations: retained for the duration of service plus applicable legal retention periods.
7. Your Privacy Rights
Depending on your location, you may have rights to:
Access: request a copy of the personal data we hold about you.
Correct/Update: Request corrections if data is inaccurate.
Delete: request deletion, unless we are required to keep it by law.
Restrict processing: limit certain uses of your data.
Opt out of marketing: stop receiving promotional messages at any time.
To exercise these rights, contact us at support@wesservicessolutions.com. We may require verification before fulfilling your request.
8. Security Measures
We use reasonable administrative, technical, and physical safeguards to protect your data, including encrypted payment processing through trusted providers.
However, no method of transmission over the internet or storage system is 100% secure, and we cannot guarantee absolute security.
9. Children’s Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect data from children. If we become aware of such a collection, we will delete the data promptly.
10. International Visitors
Our services are intended for U.S.-based customers. If you access our website or services from outside the United States, you consent to the transfer and processing of your data in the U.S., which may have different data protection rules.
11. Cookies & Tracking Technologies
Required cookies: necessary for the basic operation of our website.
Optional cookies: used for analytics and marketing (if enabled).
You may decline optional cookies through browser settings, though this may affect website performance.
By continuing to use our site, you consent to the required cookies.
12. Communications & Marketing
By providing your contact information, you agree to receive service-related texts, emails, and calls (e.g., appointment confirmations, approvals, invoices).
Marketing communications (special offers, promotions, reminders) require your explicit opt-in.
You may unsubscribe anytime by replying STOP to texts or using unsubscribe links in emails.
13. Third-Party Links
Our website may include links to third-party sites. WSS is not responsible for the privacy practices or content of those external sites.
14. Changes to this Policy
WSS may update this Privacy Policy from time to time to reflect changes in law, services, or business practices. Updates will be posted on this page, with the revised “Last Updated” date shown at the top.
15. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Wes Services Solutions LLC
Email: support@wesservicessolutions.com
Phone: 833-797-1706
Website: wesservicessolutions.com
