Wes Services Solutions — Terms & Conditions
Business: Wes Services Solutions LLC (“WSS”)
Also known as: Wes Services Solutions
Website: wesservicessolutions.com
Phone: 833-797-1706
Email: support@wesservicessolutions.com
Service Area: Greater Atlanta/Decatur, GA and surrounding areas
Last Updated: August 30, 2025
1. Acceptance of Terms
By visiting our website, booking service, approving an estimate, or allowing WSS to perform any work on your equipment or property, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, you must not use our website or services. These Terms form a legally binding agreement between you (the customer) and Wes Services Solutions LLC.
2. Scope of Services
WSS specializes in mobile diagnostics, service, maintenance, and repair of:
Aerial lifts and scissor lifts (Genie, MEC, JLG, JCB, etc.).
Compact construction equipment and dirt/landscaping machines.
Lawn mowers, zero-turn mowers, and small-engine equipment.
Pressure washer systems, pumps, and hydraulic repairs.
Forklifts, telehandlers, and related machinery.
We also provide preventive maintenance programs, tune-ups, inspections, and other field service work as quoted.
Limitations:
Work is limited to what is described in your estimate or work order.
Any additional labor, parts, or changes require your prior approval (text, email, or signature is acceptable).
WSS is not obligated to perform work outside its stated service expertise.
3. Estimates, Diagnostics & Authorizations
Estimates are not final. They are based on initial inspections and may change once work begins, if hidden issues are found.
Diagnostics are billable. Once diagnostics are performed, the fee is non-refundable even if you choose not to proceed with repairs.
Authorization. By approving a service, you authorize WSS to disassemble, test, and handle your equipment as reasonably necessary to perform diagnostics and repairs.
Removed parts. Unless you specifically request them back at the time of service, removed parts may be discarded once replaced.
4. Pricing & Payment
Rates. Service fees may include:
A mobile service call fee (includes up to 25 miles of travel).
Diagnostic fee.
Hourly labor for repair work.
Mileage charges beyond the included radius.
Deposits. Special-order parts or larger jobs may require upfront deposits. Deposits for special-order parts are non-refundable once ordered.
Payment due. All payments are due immediately upon job completion, unless otherwise agreed in writing.
Late payments. Past-due balances may incur interest and late fees as permitted by Georgia law. Returned checks or chargebacks will incur bank and administrative fees.
Non-payment. WSS may withhold equipment, keys, or assert a mechanic’s lien on serviced property until invoices are paid in full.
5. Cancellations, Rescheduling & No-Shows
Customer cancellations. Appointments canceled with less than 24 hours’ notice may still be charged the service-call fee.
No access / unsafe site. If our technician cannot access equipment, or the site is unsafe, the visit may be billed as a service call.
WSS cancellations. We may reschedule service due to weather, safety, supply chain delays, illness, or other circumstances beyond our control. Customers will be notified as soon as possible.
6. Parts, Warranty & Returns
Parts. WSS may use OEM (Original Equipment Manufacturer) or high-quality aftermarket parts. Equivalent alternatives may be substituted with your approval if originals are unavailable.
Manufacturer warranties. Any manufacturer warranty on parts passes directly to you. WSS is not responsible for manufacturer warranty decisions or delays.
Labor warranty. WSS warranties its labor for 30 days from the completion date, limited to the specific repair performed. This excludes:
Normal wear-and-tear items (belts, filters, blades, etc.).
Failures caused by misuse, abuse, neglect, contamination, or unrelated equipment issues.
Returns. Once installed and used, most parts cannot be returned unless proven defective.
Customer-supplied or used parts. No warranty of any kind is provided on these parts, and WSS may decline installation at its discretion.
7. Customer Responsibilities (Safety & Access)
You agree to:
Provide safe, legal, and unobstructed access to equipment and work areas.
Disclose known hazards such as electrical issues, chemical exposure, fuel leaks, hydraulic failures, or unstable ground conditions.
Keep pets, bystanders, and unauthorized personnel away from the work zone.
Provide accurate information regarding your equipment (make, model, serial number, etc.).
Authorize test operation of your equipment after service.
If conditions are unsafe, WSS may refuse or stop work without liability.
8. Risk of Loss & Limits of Liability
Customer responsibility. You are responsible for your equipment and personal property at the job site. Remove all valuables before service.
Indirect damages. To the maximum extent allowed by law, WSS is not liable for indirect, incidental, or consequential damages, including but not limited to downtime, rental costs, business losses, or lost profits.
Maximum liability. WSS’s total liability for any claim related to service is limited to the amount you paid for the specific job.
Exceptions. These limits do not apply where liability cannot be excluded by law, such as for gross negligence or willful misconduct.
9. Photos, Video & Documentation
WSS may take photos, videos, or collect equipment data during service for:
Condition documentation before and after repairs.
Internal training and quality control.
Proof of work completed.
Warranty support with parts suppliers.
WSS will request consent before using such materials for marketing purposes.
10. Force Majeure
WSS is not liable for delays or failure to perform services caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, accidents, power outages, supply shortages, strikes, or government restrictions.
11. Communications Consent
By providing your phone number or email, you consent to receive service-related calls, texts, and emails (for scheduling, approvals, invoices, and follow-ups).
Standard message/data rates may apply.
Marketing communications require your prior opt-in. You may opt out anytime by replying STOP or clicking unsubscribe.
12. Electronic Signatures & Records
You agree that electronic signatures (typed names, checkbox acceptances, or signatures captured on mobile devices) are legally binding and enforceable to the same extent as handwritten signatures.
13. Governing Law & Disputes
These Terms are governed by the laws of the State of Georgia.
Venue for disputes shall be in DeKalb or Fulton County, Georgia.
Before initiating a lawsuit, both parties agree to attempt in good faith to resolve disputes within 30 days of written notice.
Either party may choose to pursue claims in small claims court if jurisdictional limits apply.
Arbitration may be used if mutually agreed upon.
14. Intellectual Property & Website Use
All content, logos, graphics, and materials on wesservicessolutions.com are the property of WSS unless otherwise stated.
You may view and print material for personal use only. You must not republish, sell, rent, or redistribute website material without written permission.
Unauthorized use of the WSS name, logo, or branding is prohibited.
15. Cookies & Website Data
WSS uses cookies to provide essential website functions and improve user experience.
Required cookies are always active. Optional cookies (analytics/marketing) can be controlled in your browser settings.
By continuing to use our website, you consent to our use of cookies as described.
16. Hyperlinking to Our Website
Certain organizations, such as government agencies, search engines, and news outlets, may link to our website without prior approval.
Other organizations may request permission by contacting WSS directly.
Links must not be misleading, deceptive, or imply false endorsement.
WSS reserves the right to request the removal of any link at its discretion.
17. Disclaimer of Liability
The website and its content are provided “as is” without warranties of any kind. WSS does not guarantee accuracy, completeness, or uninterrupted availability of the website.
Nothing in this disclaimer will:
Limit or exclude liability for death or personal injury caused by negligence.
Limit or exclude liability for fraud or fraudulent misrepresentation.
Exclude any liability that cannot legally be excluded under Georgia law.
As long as the website and services are provided free of charge, WSS is not liable for any loss or damage of any kind resulting from its use.
18. Changes to Terms
WSS may revise these Terms & Conditions at any time without prior notice. The updated version will always be posted on our website and will take effect immediately.
